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Complaints Procedure

Fit to Retire Ltd Complaints Policy

 

Last updated: 10 March 2024

 

At Fit to Retire Ltd ("we", "our", "us"), we are committed to providing a high standard of advice and service. However, if you are not satisfied with our service, we encourage you to inform us so we can address your concerns promptly.

1. How to Raise a Complaint

If you wish to register a complaint, please contact us by:

 

Or write to us at:

Fit to Retire Ltd

FOUNDRY

Dolphin Centre

Brownsea House

Poole

Dorset

BH15 1HZ

 

2. Our Complaint Handling Process

Upon receipt of your complaint:

  • We will acknowledge your complaint promptly, within five business days of receiving it.

  • We will conduct a thorough investigation, taking into account all relevant information available to us.

  • We aim to resolve your complaint within eight weeks. However, if we cannot complete our investigation within this timeframe, we will notify you with an update and an estimated completion date.

  • Once our investigation is complete, we will provide you with a written response, which will explain the outcome of our investigation and, where applicable, any actions we have taken to resolve your complaint.

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